Microsoft to Refund and Cancel Inactive Xbox Game Pass Accounts
The CMA’s initial investigations entail that it first “identified concerns about certain features of Microsoft’s auto-renewing subscriptions” as part of a wider probe into the online gaming world. Those identified issues include clarity about automatic subscription renewal, the convenience of disabling automatic renewals, and whether customers may be unknowingly paying for dormant subscriptions that they no longer use. Consequently, Microsoft is now dedicated to making changes to its Game Pass and Xbox Live services. These changes are as follows: Better upfront information: The company will now render more transparent, upfront information to assist customers to understand their Xbox membership. For instance, the company now tells you that the subscription will auto-renew until the customer turns off auto-renewal manually. Furthermore, they also provide you information regarding when the subscription will auto-renew, its cost, and how the customer can acquire a refund after an accidental renewal. Refunds: The company will contact existing customers on repeating 12-month contracts and provide them with the option to terminate their contract and claim a refund. Inactive memberships: Microsoft will also reach existing customers who haven’t used their subscription for a long time but are still paying. These users will be reminded how to stop payments for the subscriptions, and if they continue not to use their memberships, the company will stop taking any further payments. Better information about price increases: Microsoft will also provide clear notifications of any future price hikes and will ensure people know how to turn off auto-renewal if they don’t want to pay the higher cost. In response, CMA executive director of enforcement, Micheal Grenfell said, Check out? Microsoft to Roll Out New Taskbar & Android App Preview on Windows 11
